Child Abuse and Neglect Reporting Act (CANRA)
0050-501.10 | Revision Date: 10/10/2025

Overview

This policy identifies those who are required to report under the Child Abuse and Neglect Reporting Act (CANRA), the immunities and liabilities for mandated reporters, and the responsibilities of Department of Children and Family Services (DCFS) employees reporting or receiving reports of child abuse and neglect.

Table of Contents

Version Summary

This policy guide was updated from the 3/24/2023 version to incorporate new intake procedural requirements related to Assembly Bill (AB) 391 and All County Letter (ACL) 25-38, which requires agencies to ask non-mandated reporters to provide specific information when making a suspected child abuse report, including their name, telephone number, and information that led to the suspicion of child abuse or neglect.

POLICY

Mandated Reporters

A mandated reporter is a person who is required to report known or suspected instances of child abuse and/or neglect to the Child Protection Hotline (CPH) if they, in their professional capacity or within the scope of their employment, observe a child who appears to be a victim of abuse, neglect, or exploitation. 

 

Child Protection Hotline (CPH)

All reports alleging suspected child abuse, neglect, and/or exploitation, including those on an existing referral and/or case, must be directed to the CPH for initial assessment.

The CPH operates twenty-four (24) hours a day, seven (7) days a week and can be reached at the following telephone numbers: 1 (800) 540-4000 within California, 1 (213) 639-4500 outside California, and 1 (800) 272-6699 TDD.

Although the CPH receives the majority of its referrals from agencies and persons outside of DCFS, any employee of DCFS who, within the scope of their employment, observes, or has reasonable suspicion, or receives a report of abuse, neglect, caregiver absence/incapacity or exploitation from a source other than the CPH, must immediately contact the CPH to make a referral. This also applies to a case that is currently open to that CSW.

Substance Abuse

Mandated reporters can report suspected child abuse or neglect to any of the following agencies:

  • A police or sheriff’s department (but not a school district police or security department),
  • A county probation department (if designated by the county to receive such reports), or
  • The county welfare department.

However, if the report is only about risk to a child which relates solely to the inability of a parent to provide their child with regular care due to that parent’s substance abuse (without other types of abuse or neglect), then the report must be made only to either:

  • The county welfare department, or
  • The county probation department (if designated to receive such reports)

and not to a law enforcement agency.

Commercial Exploitation of Children (CEC): Sex and Labor Trafficking

Commercial Sexual Exploitation of Children (CSEC)/sex trafficking and child labor trafficking are forms of child abuse that must be reported to the CPH.  Children and youth may experience labor and sex trafficking simultaneously. Refer to Assessment of Exploitation for further information on CEC.

Immunities/Protections

Employer Relationship

  • Internal procedures to facilitate reporting and apprise supervisors and administrators of reports may be established, consistent with the law.
  • No supervisor or administrator may impede or inhibit the employee’s reporting duties, nor may any person be punished or subject to any sanction for making a report.
  • No employee is required to disclose to their employer that they have made a child abuse and neglect report.
  • No agency or person may disclose the identity of any person making a report to that person’s employer, except with the employee’s consent or by court order.

Confidentiality

  • The identity of any person making a report is confidential and can only be disclosed among agencies receiving or investigating mandated reports or to the District Attorney in a criminal prosecution.
  • No agency or person may disclose the identity of any person making a report, except with the employee’s consent or by court order.

Protection from Liability

  • No mandated reporter who reports a known or suspected instance of child abuse or neglect will be civilly or criminally liable for any report required or authorized under CANRA. This immunity applies even if the mandated reporter acquired the knowledge or reasonable suspicion of child abuse or neglect outside of their professional capacity or outside the scope of their employment.
  • Any person providing access to the victim of a known or suspected instance of child abuse or neglect at the request of a government agency investigating such a report will not incur civil or criminal liability as a result of providing access to that agency.

Photography

  • Mandatory reporters or those acting under their direction will not incur any civil or criminal liability for taking photographs, or causing photographs to be taken, of a suspected victim of child abuse or neglect or for disseminating the photographs with the required reporting.
  • Should action be brought against any person making a required or authorized report, despite the immunities described above, they will not be unfairly burdened by legal fees incurred in defending those actions.

Liabilities

Failure to Report

A mandated reporter who fails to report an incident of known or reasonably suspected child abuse or neglect is guilty of a misdemeanor and subject to imprisonment or fine.

Violation of Confidentiality

Reports of child abuse and neglect are confidential and may be disclosed only under specific circumstances.  Violation of this confidentiality is a misdemeanor punishable by imprisonment or fine.

Unauthorized Disclosure

When a state makes a request to an out-of-state agency to check child abuse registries for foster or adoptive placements, the request must cite the safeguards in place to prevent unauthorized disclosure of information by the requesting state. 

Feedback to Reporters

The reporting party must be informed about the disposition of their report. The DCFS 196, Notice of Referral Closure should be used for this purpose.

Whenever the DCFS 196 is sent to a mandated reporter upon the closure of an Emergency Response (ER) investigation, the Addendum to Emergency Response Notice of Referral Disposition (Addendum) handout must also be provided, along with the JV-210, Application to Commence Proceedings by Affidavit and Decision by Social Worker and JV-212, Application to Review Decision by Social Worker Not to Commence Proceedings forms. (The Addendum, JV-210, and JV-212 can be generated together in CWS/CMS by selecting “Addendum ER Referral Dispo bundle” from the L.A. County templates). The Addendum to Emergency Response Notice of Referral Disposition handout provides instructions to reporting parties on how to submit a JV-210 form pursuant to Welfare and Institutions Code (WIC) 329 and a JV-212 form pursuant to WIC 331.

PROCEDURE

A DCFS Employee Observes or Suspects Child Abuse

All reports of suspected abuse and/or neglect on new or existing cases must be directed to the CPH for initial assessment for initial assessmentReports may be made by telephone.

DCFS Employee Responsibilities

  1. If a DCFS employee observes, suspects, or receives a report of abuse, neglect, caregiver absence/incapacity, or exploitation from a source other than the CPH, that employee must immediately (or as soon as practically possible) call the CPH to make a report for initial assessment, and submit a written report via the SS 8572, Suspected Child Abuse Report (SCAR) form, within thirty-six (36) hours of receiving the information concerning the incident. 
  2. Non-emergent reports may be made electronically through the Child Abuse Reporting Electronic System (CARES).
  3. If an investigation on a referral regarding children in out-of-home care reveals that the caregiver’s biological/adopted children are victims of abuse or at risk of abuse, contact the CPH immediately to make a report.

Prior to Concluding the Reporting Telephone Call

CPH CSW Responsibilities

  1. Complete a preliminary assessment of the information provided.
  2. If the caller is a mandated reporter, inform them of the preliminary response time, if known.  
  3. Provide the mandated reporter with the referral number, telephone number and name of the office that will provide the in-person response. 
    1. Direct the mandated reporter to record the referral number on the SS 8572, SCAR form that they will forward to the CPH.
    2. Inform the mandated reporter that the SS 8572 can also be submitted electronically.
  4. If the caller is not a mandated reporter:
    1. Ask the reporter to provide their name, telephone number, and the information that gave rise to the knowledge or reasonable suspicion of child abuse or neglect.
    2. If the reporter refuses to provide their name or telephone number, attempt to determine the basis for their refusal and advise the reporter that their identifying information may assist in the investigation and would remain confidential.
    3. It is not necessary to give information regarding the response time.  Do not provide the referral number.  The caller may be provided with the telephone number and name of the office that will provide the in-person response. 

Responding to Inquiries on an Open Referral/Case

CPH CSW Responsibilities

  1. Ask the caller if they have suspicions of abuse and/or neglect that they would like to report. 
    1. If yes, complete an initial assessment
      • Pursuant to a special order of the Presiding Judge of the Juvenile Court, the Department is authorized to release the name and phone number of the Children's Social Worker (CSW) on an open referral and/or case to a requesting party.
    2. If no, and the inquiry is on an open referral and/or case, search the CWS/CMS database to locate the client. 
      • Use the client’s abstract to determine the identity and location of the case-carrying/Emergency Response (ER) CSW.
  2. Ask the caller for their contact information. 
    1. Refer the caller to the case-carrying/ER CSW
    2. Complete an Information/Consultation Call Form with the details of the inquiry
    3. Forward the Information/Consultation Call form to the case-carrying/ER CSW
  3. Attach the completed form to the referral and/or case record.
  4. Forward the CSW Information/Consultation Call Form to the Supervising Children's Social Worker (SCSW) for final review and approval.
  5. If the client does not have any open services with DCFS, inform the caller and generate a Consultation form.
  6. If the client does not have any open services with Los Angeles County, but does with another county, inform the caller and provide them with the contact number for that agency and generate a Consultation form.
APPROVALS

SCSW Approval

  • CSW Information/Consultation Call Form
HELPFUL LINKS

Forms

CWS/CMS

Addendum ER Referral Dispo bundle (L.A. County template)

SS 8572, Suspected Child Abuse Report (SCAR)

LA Kids

CSW Information/Consultation Call Form

DCFS 196 (Spanish), Notice of Referral Closure

Addendum to Emergency Response Notice of Referral Disposition

JV-210, (Chinese)(Spanish)(Vietnamese) Application to Commence Juvenile Court Proceedings and Decision of Social Worker

JV-212 (Spanish) Application to Review Decision by Social Worker Not to Commence Proceedings

REFERENCED POLICY GUIDES

0050-502.10, Child Protection Hotline (CPH)

0070-521.10, Assessment of Drug and Alcohol Use/Abuse

0070-535.10, Assessment of Exploitation

0100-570.11, Missing or Absent from Care Children/Nonminor Dependents

0500-501.20, Release of Confidential DCFS Case Records Information

STATUTES AND OTHER MANDATES

Assembly Bill (AB) 391  ̶  Amended Penal Code Section 11167 to require that for reports from non-mandated reporters, county agencies ask these reporters to provide specified information, including their name, telephone number, and the information that gave rise to the knowledge or reasonable suspicion of child abuse or neglect. If the reporter refuses to provide their name or telephone number, agencies must make an effort to determine the basis for the refusal and advise the reporter that the identifying information would remain confidential.

Penal Code Section 11165.1 – Provides definitions of sexual abuse, sexual assault, sexual exploitation, and commercial sexual exploitation.

Penal Code Section 11165.7 – Provides definition of mandated reporter, as well as training requirements and suggestions for employers of mandated reporters and other staff and volunteers whose duties require direct contact with and supervision of children and who are encouraged to report known or suspected instances of child abuse or neglect.

Penal Code Section 11166 – Describes the reporting duties and responsibilities of a mandated reporter, requirements of reporter’s employer, supervisor, or administrator, definition of “reasonable suspicion,” and immunities and liabilities, including punishment for violations. 

Penal Code Section 11166.05 – Describes reporting duties when mandated reporter has knowledge or reasonable suspicion that child is suffering, or is at substantial risk of suffering, serious emotional damage.

Penal Code Section 11167(d) and 11167.5(a) – Describes confidentiality requirements and exceptions for mandated reporters, employers, and reports.

Penal Code Section 11172 – Describes immunities for mandated reporters.

Welfare and Institutions Code (WIC) 300(b)(4) – Describes child sexual exploitation as a child who is sexually trafficked, or who received food or shelter in exchange for, or who is paid to perform sexual acts described in Section 236.1 or 11165.1 of the Penal Code, or whose parent or guardian failed to, or was unable to, protect the child, is within the description of this subdivision, and that this finding is declaratory of existing law. These children shall be known as commercially sexually exploited children.

WIC 329 – States, in part, that whenever any person applies to the social worker to commence proceedings in the juvenile court, the application shall be in the form of an affidavit alleging that there was or is within the county, or residing therein, a child within the provisions of Section 300. The social worker shall immediately investigate as they deem necessary to determine whether proceedings in the juvenile court should be commenced.

WIC 331 – States, in part, that when any person has applied to the social worker, pursuant to Section 329, to commence juvenile court proceedings and the social worker fails to file a petition within three (3) weeks after the application, the person may, within one (1) month after making the application, apply to the juvenile court to review the decision of the social worker.