Field Safety in Child Welfare: Preventing and Managing Client Violence
0400-503.50 | Issued Date: 6/2/2025

Overview

This policy provides specific guidance to DCFS employees in an effort to minimize the risk of client violence, with an emphasis on mitigating harm through sound decision making and the adherence to specific procedures designed to keep them as safe as possible while performing job functions or tasks.   

Table of Contents

Policy

Procedure

Helpful Links

Version Summary

This is a new policy in support of workplace safety, including practice guidelines.
POLICY

Introduction

The National Institute for Occupational Safety and Health defines workplace violence as an act or threat of violence, ranging from verbal abuse to physical assault, directed toward people at work or on duty. This includes written threats, verbal threats, and threatening behavior. Therefore, workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the worksite. While these acts can be initiated by clients, co-workers, contractors or people not associated with the department, the focus of this policy is on the prevention of Client Violence.

This policy is evidence based, and experience informed. Following the OSHA Guidelines for Preventing Workplace Violence for Healthcare and Social Services Workers (2016), DCFS conducted a study to explore the prevalence and occurrence rates for various forms of client violence. The study (2021) concluded that Child Protective Workers (TSAs, HSAs, CSWs and SCSWs) were at two to three (2-3) times greater risk than other DCFS employees for all forms of client violence such as stalking, threatening, property damage, and/or physical and sexual aggression. This same study found that certain job-related tasks such as detaining children transporting youth and supervising family time were found to be particularly dangerous.

This policy highlights worker’s rights under the Federal Occupational Safety and Health Act (OSHA), California Labor Code 6400, County Policies, Procedures and Guidelines (PPG 620) and Departmental regulations, Management Directive (MD 95-06). This policy also specifies the components and sequence of our workplace safety training program.

While the risk of client violence is inherent in Child Protective Services work, it can be minimized through thoughtful leadership, effective procedures and proper training.  It is important to remember safety is paramount. If efforts to de-escalate a client have failed, staff are advised to recognize it early and change tactics. It is possible that staff will need to safely extricate themselves from the situation and call for back up from a supervisor, colleague, law enforcement, security or EMT. This policy offers some helpful ideas and procedures offered by experts on these topics that may help staff safely navigate difficult situations.

The purpose of this policy is to specify the procedures and responsibilities of leaders, Child Protection Workers and support staff to mitigate the risk of harm. This policy outlines safety procedures for a variety of common situations faced by child protection workers and support staff, such as completing field visits,   completing  replacements, serving removal orders, serving search warrants, transporting children, taking children/youth to the HUB for Transitional Shelter Care Facility (TSCF) placement, visiting families at detention facilities, supervising family time, and meeting with clients at DCFS worksites. This list is not all exhaustive and there may be other situations faced by child protection workers that place their safety at risk. Due to the nature of the job, the potential for client escalation can occur at any time, making it essential to develop and maintain good safety habits, and have strong safety protocols in place.

The types of plans that DCFS staff develop to minimize the risk of harm will vary, on a case-by-case basis. Building strong communication amongst DCFS staff about case-specific issues is vital.  Preparation starts by practicing proper communication between management, supervisors, CSWs, HSAs, and other supportive staff. Communication includes the proper documentation in CWS/CMS through safety alerts, case notes, and contact notes of known risk factors presenting a potential danger to anyone working with the family. Anyone with access to the referral/case can at any time be aware of and plan for situations that may put them at risk of harm. Communication also includes discussions and planning between different staff members, which can occur in a variety of ways such as during referral/case consultations, Child and Family Team meetings, when transferring cases, etc. Discussions should include asking questions related to known risk factors presenting a potential danger to anyone working with the family.

Reporting Workplace Violence/Threat Management

Employees shall report to their Supervisors or Managers all known threats/acts of violence against themselves or other employees as well as any suspicion of danger to any employee in the workplace, or to the workplace in general, from an individual known to them outside the workplace or from a fellow employee.

As per Management Directive (MD) 95-06 (Acts/Threats of Violence Against Employees
in the Workplace), Managers, Supervisors and all employees shall consider response and reporting measures in instances such as:

  • A physical attack upon an employee at the job site.
  • Overt threats of violence towards an employee, whether made in person, via telephone, by written correspondence, or as overheard in conversation or social media.
  • Acts or gestures made in such a manner that a clear act of violence toward an employee or the workplace is being implied.
  • Overt or implied threats of violence towards any employee or County facility via any means; this could include subtly implied threats made by an individual who, by virtue of their mental or emotional distress or other specific actions and/or innuendos, appears to pose a legitimate threat.
  • The presence of an illegally carried weapon or incendiary device in a county facility or a loaded weapon illegally kept in a car parked in a lot leased or owned by the County.

A Security Incident Report (SIR) is a form used by the Office Head to document and report to the County Security Operations Unit all incidents of physical assault, overt threat, or implied threat to an employee in the workplace.

A SIR should be completed by the person reporting or involved in the incident or their manager/supervisor/designee. Management Directive (MD) 95-06 describes information and instructions on completing the SIR.

Safety Alerts

Safety alerts are created in CWS/CMS for clients with known risk factors presenting a potential danger to anyone working with the family. Activating or deactivating an alert is only allowed if the user has Supervisor Approval, or Approval and Assignment/Transfer Authority. When activating a Safety Alert, the following are mandatory fields that must be completed: a reason, a text format explanation of the reason, and the effective date of the alert.

Instructions for creating a Safety Alert are located on the "Safety Alerts in CWS/CMS" attachment.

The following are the nine activation reasons to create Safety Alerts (more than one alert can be chosen):

  • Dangerous Animal on Premises
  • Firearms in Home
  • Hostile Client
  • Aggressive Client
  • Threat of Assault on Staff Member
  • Remote or Isolated Location
  • Severe Mental Health Status
  • Gang Affiliation or Gang Activity
  • Dangerous Environment
  • Other

Active Safety Alerts or Safety Alert history will be displayed in the following places in CWS/CMS:

  • Case Notebook ID page
  • Referral Notebook ID page (if it’s an open referral)
  • Client Notebook Summary page
  • Client Abstract ID page
  • Client Search Results
  • Open Notebook-Client dialog box

The Child Protection Hotline will continue to put Safety Alerts in the Screener Alert and the Screener Narrative, however, if the Safety Alert is confirmed by the ER CSW, the ER SCSW shall record any Safety Alerts that apply to clients on the referral on the ID page of the appropriate client’s Client Notebook. All staff (except Screeners) in working a case or referral should report Safety Alert(s) to their SCSW who should record the Safety Alert(s) on the ID page of the client’s Client Notebook. When circumstances change that warrant the deactivation of Safety Alert(s), staff should report this to their SCSW who will have the discretion to deactivate the Safety Alerts.

De-Escalation in Crisis Situations

Child Protective Workers, supervisors and staff are only authorized to utilize the approved de-escalation and self-protection techniques taught in the “Non-violent Crisis Intervention” course provided by the DCFS Training Section. However, if a DCFS employee believes their life to be in mortal danger, they may use whatever means necessary to preserve one’s life and escape the situation.

The term “De-escalation” is defined as interventions that help lessen a potential crisis. De-escalation in potentially violent situations entails a critical skill set that plays a pivotal role in diffusing tense encounters, preventing escalation, and promoting safety and professionalism for all parties involved. 

Understanding Distress Behaviors and Its Risk

When a situation begins to escalate into a potential crisis, that person’s level of distress can escalate very quickly. It can reach a point where the behavior poses an imminent or immediate risk of harm to self or others.

Factors to consider in a potentially violent situation require the ability to identify behaviors at different levels of a crisis moment and the risks associated with the behaviors using the technique of de-escalation. By utilizing supportive approaches, staff can contribute to de-escalating high-stress environments, fostering understanding, and ultimately preventing and or retreating to safety as soon as possible. De-escalation involves a deliberate and objective approach to potentially violent encounters, emphasizing communication, empathy, and understanding. Examples of de-escalation techniques can be found on De-Escalation: Disengagement Response/Safety Interventions.

Note: Behaviors and situations can vary, these guidelines are not all inclusive and the recommended strategy is to safely retreat and consult.

Staff Supportive Communication

De-escalating potentially violent situations includes supportive communication using verbal (the actual words we use to send the message), paraverbal (the way words are said, such as tone, volume, and speed used), and non-verbal (body language such as gestures, facial expressions, eye contact, personal space, posture, and use of touch) strategies to convey empathy, understanding, encouragement, and any existing precipitating factors. These skills are crucial in building positive relationships, providing emotional support, fostering effective communication, and utilizing safe approaches in de-escalating situations.

Here are some examples of supportive communication:
  • Verbal: Acknowledge feelings, ask open-ended questions to help the client express their feelings, and offer to help. Consider keeping sentences short, simple, and clear. Convey respect and phrase words positively.
  • Paraverbal: Use caring supportive tones, keep the volume appropriate to the situation, and deliver the message at a speed the client can process. It is not just the words that are said, but also the way they are said that makes the difference.
  • Non-verbal: Maintain appropriate and comfortable eye contact, smile when appropriate to create a positive and reassuring atmosphere, and use gentle and supportive gestures, such as nodding, to signal agreement or understanding. Non-verbal supportive communication, when aligned with paraverbal and verbal communication, enhances the overall effectiveness of conveying empathy and understanding. It creates an environment where individuals feel heard, valued, and supported.

Staff Supportive Approaches to Observable Behaviors

  • Anxiety Behaviors: If a client is displaying anxiety, which presents as a change in typical behavior such as nervous movements, pacing, fidgeting, slurred, delayed or rapid speech, sighing, increased irritability or shutting down, crying, non-typical body movements, eye movement or excessive sweating, staff should respond with a supportive empathetic, non-judgmental, and supportive approach.
  • Staff Supportive Approach for Anxiety Behaviors: Staff can be patient, listen, and convey empathy. Staff should focus on helping the client meet their needs and address the cause of their behavior.
  • Defensive Behaviors: If a client is displaying defensive behavior, which results in a client protecting oneself from a real or perceived challenge or threat, such as shouting, refusal, asking challenging questions like, “who are you to tell me what to do?” or acting in a threatening manner.
    • Staff Approach for Defensive Behaviors: Staff should respond with a directive approach providing clear direction and instruction. Staff can use short simple phrases that the client can follow or give simple and reasonable choices that help the client consider positive behaviors and outcomes.
  • Risk Behaviors: When a client is displaying risk behavior, which results in a behavior that presents an imminent or immediate risk of harm to self or others, such as striking, throwing objects, possession of harmful objects, non-typical rapid body movements, bloodshot or glazed eyes, pulling or pushing others, or harming oneself. These actions increase the degree of harm in addition to the actual behavior, which can lead to serious injury.
    • Staff Approaches for Risk Behaviors: Staff should respond with non-restrictive strategies (not involving restrictions or limitations of another person) to maximize safety and minimize harm. Staff can continue to use supportive approaches such as being patient, listening and conveying empathy and directive interventions by providing clear, short and simple phrases with the person/s in crisis while promoting a safe environment and moving to a place of safety.
    • Staff should refer to DCFS current training on crisis intervention for non-restrictive strategies. Refer to De-Escalation: Disengagement Response/Safety Interventions for additional information. 

Disengagement Interventions

Disengagement may become necessary in a crisis. Disengagement is a non-restrictive safety intervention used to release or escape in an effort to self-protect, or to protect others. Staff should evaluate each crisis, retreat to safety and contact the appropriate parties when possible. However, if retreating is not an option and imminent/immediate danger is present, defendable strategies shall be utilized in order to maintain safety as a last resort intervention, reasonable and proportionate to the behavior. 

All staff should participate in DCFS De-escalations/Crisis Intervention training for the most up to date safety interventions.

DCFS staff are encouraged to retreat to safety, safely during a crisis, get help and consult with a supervisor during these critical times.

Staff are not expected to re-engage in any unsafe situation prior to consultation with a supervisor, or the development of a Plan of Action, if and when safe to do so. 

Resources and Support

Helpful Safety Tools

The following safety tools are available for review on LAKids:

  • DCFS Workplace Safety Website- The information on this site has been thoughtfully gathered and organized to enhance DCFS staff knowledge of workplace safety practices. DCFS staff are encouraged to explore this site to find actionable tips, training, relevant policies and forms, and details on how to access treatment resources.
  • How to Activate iPhone Emergency SOS (Brochure)(Video)
  • Department of Motor Vehicles (DMV) Request for Confidentiality of Home Address- This FYI outlines procedures for requesting confidentiality of home address through the DMV. Child abuse investigators, social workers, and employees performing child protective services within a social services department are eligible for confidentiality of home address. Only those with the job title of DCFS Supervising Children’s Social Worker, Children’s Social Worker, Dependency Investigator Assistant, Adoption Assistant, Group Supervisor, and Human Services Aide (HSA), and their spouse/registered domestic partner and/or child(ren), are eligible for confidentiality of home address.

Staff Support

The following resources are available to DCFS staff:

PROCEDURE

Personal Safety Assessment and Plan

CSW Responsibilities

  1. Prior to any face-to-face contacts, CSWs are to assess for their personal safety by reviewing all CWS/CMS case files/documents for any safety warnings or safety alerts. If CSWs have any concerns for their personal safety, they are to consult with their SCSW or Manager prior to making any face-to-face contact, and a personal safety plan is to be developed and documented in CWS/CMS. Personal safety plans may include, but are not limited to the following:
    • Requesting law enforcement assistance (i.e. call logs, escort, running CACI/CLETs for criminal history, review ESCARs, use ERIS/ERIIS, etc.)
    • Pairing up with a co-worker, using a "Buddy System" to conduct face-to-face contact.
  2. All identified safety concerns (i.e. threats/acts of violence by a client, gang activity, etc.) are to be reported to the SCSW as soon as possible,
  3. After the safety interaction, meet with SCSW to discuss a new safety plan and safety strategies to implement for future interactions with the client.

SCSW/Manager Responsibilities

  1. Address CSWs personal safety concerns and, together with the staff, develop a personal safety plan.
  2. Ensure that a personal safety plan is identified, developed, and documented in CWS/CMS prior to CSWs making any face-to-face contact.
  3. If any safety issues are reported, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.

De-Escalation: Disengagement Response/Safety Interventions

Staff are not expected to place themselves at risk in the field under any circumstances. Law enforcement should be contacted to accompany staff in known high-risk situations. Precautions must be taken in all high-risk circumstances/environments such as consultation with supervisor/management, law enforcement, collaterals, and review of historical information prior to contact with the clients and/or leaving the office. All necessary safety precautions shall be exercised prior to leaving the office. All high-risk circumstances must be discussed and documented timely and appropriately.

Designated DCFS Staff (CSW/HSA) Responsibilities

DCFS staff are encouraged to safely retreat during crisis, get help and consult with a supervisor during these critical times. Disengagement should be the last resort, if retreating to safety is not optional.

  1. If staff find themselves in a situation requiring disengagement interventions, consider the following steps:
    • Using open-ended questions to help client express feelings while making sure to keep sentences short, clear, and concise.
    • Using a supportive tone while keeping the volume appropriate to the present situation.
    • Maintaining appropriate eye contact and using supportive gestures such as head nodding and smiling when appropriate.
  2. If the client is demonstrating anxious behavior, staff can:
    • Focus on helping the client meet their needs while patiently addressing the cause of the client’s behavior.
  3. If the client is demonstrating defensive behavior, staff can:
    • Provide clear directions and instructions that provide the client with reasonable choices, focusing on positive behaviors and outcomes.
  1. If the steps above do not de-escalate the situation and the client demonstrates risk behavior, staff can:
    • Continue to use the interventions above in an attempt to reduce risks and retreat to safety.
    • If staff determine the current situation is in crisis and retreating to safety may not be safe at that time, staff should take reasonable and proportionate action(s) to disengage themselves from the situation. It is important to remember interventions must be proportionate to the behavior or action. Staff should never act in a way of punishment, defensive acts/engagement or revenge. The action taken should be equal or less than the harm that may arise from the situation. Non-restrictive strategies should always be appropriate and proportionate to the situation. A supportive stance may be useful in this situation or any, which requires de-escalation. 
  2. Staff are encouraged to attend the DCFS training offerings and to use training materials on disengagement practices, specific to DCFS staff.
  3. If any safety issues come up, staff should consult with their supervisor (or the duty supervisor, if supervisor is unavailable), when safe to do so, and advise them of the safety issues.
    1. After the initial contact, if there are safety concerns noted, make a safety plan for future visits to occur at a safe location.
    2. If any safety issues are noted, staff should inform their supervisor so that a Safety Alert can be created on CWS/CMS.

Supervisor Responsibilities

  1. Review the case/referral with the designated staff for safety alerts or other documented safety concerns regarding the family. This may include reviewing any documented history on court orders, restraining orders, criminal history, previous dangerous interactions, etc.
  2. Consult with staff about developing a plan to address all safety issues, if any are identified.
    • Decide whether additional staff is needed to address the safety issues.
  3. Be available to staff for consultation and confirm the emergency communication number is ready to be utilized in case of an emergency.
    • Identify a backup supervisor and/or designated personnel to be available, as needed.
    • If needed during after-hours, contact ERCP (by phone at 213-639-4500 or by email at ERCP-Regional_Assist@dcfs.lacounty.gov) for additional support, and ask to speak to the duty ERCP SCSW.
  4. Confirm staff safety at the end of the event.
  5. If any safety issues are reported, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
  6. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

Safety Precautions When Conducting Field Visits

DCFS staff are not expected to place themselves in danger or risk their life or health while performing child welfare services. If there is the potential for violence, it is essential to take precautions. It is not expected that staff will compromise their safety in an attempt to de-escalate clients. DCFS staff must rely upon their own training and experience, in consultation and coordination with supervisors and administrators, to determine the most effective steps to ensuring personal safety, even if those steps may differ from these guidelines. The following information is not all exhaustive, and these guidelines may not apply to every client or every case.

To increase staff safety, the following guidelines should be considered prior to conducting field visits:

Designated DCFS Staff (CSW/HSA) Responsibilities

If the designated staff does not have referral/case and/or CSW/CMS access, consult with the assigned CSW/SCSW to obtain the information.

  1. CSW only: Prior to meeting with the family, review referral/case history and CWS/CMS Safety Alerts, and make note of any previous documented indicators of violence. Also, review “case notes” for any documented safety information, if available.
    • If needed, create a Personal Safety Assessment and Plan with the supervisor.
      • This can include determining whether going out with a co-worker and/or law enforcement is applicable.
    • If law enforcement is not available, and their presence is vital, staff should not compromise their safety. Staff should speak with their supervisor to come up with an alternative plan that coincides with law enforcement responding and consider other options.
    • Avoid dangerous or unfamiliar neighborhoods at night, when possible.
  2. Ensure approvals on field itineraries prior to going out into the field, as this may be the only way the office knows the staff’s location.
    • Notify the supervisor before entering and at the point of exit at any home/location where there is concern for safety.
  3. Wear clothing and shoes that allow ease of movement and does not permit being easily grabbed. Badges should be worn on a quick release holder or should be clipped onto clothing.
  4. Refrain from wearing expensive and flashy items.
  5. Keep valuable personal belongings out of sight (such as the trunk of a vehicle).
  6. Keep cell phone charged and handy at all times. Activate iPhone emergency SOS prior to going into the field.
  7. Ensure that the vehicle that will be used has sufficient gas or electric vehicles are sufficiently charged.
    • Consider using a county vehicle when there are safety concerns.
  8. Be aware of where and how the vehicle is parked (i.e. park on the street with the vehicle facing the nearest exit to the location) and keep the car keys easily accessible.
  9. Only carry necessary documents/items into a home or during a visit.
  10. When approaching the home or other location, if a threat appears imminent, staff should return to their vehicle, leave the area, and contact their supervisor to create a safety plan prior to their return to the location.
  11. Upon arrival, ensure that the vehicle doors are already locked. Check the surroundings for safety before getting out of the vehicle. Upon leaving the location, return quickly and safely to the vehicle and ensure to immediately engage the locks prior to departure.
  12. Prior to entering the home/location:
    • Do not enter or approach the location if it appears that a crime is in progress. Leave the area immediately and call 911/Law Enforcement.
    • Be alert to suspicious neighborhood surveillance (lookouts with phones, cameras in odd areas, bikes roaming around vehicles taking license plates, etc.)
    • Be aware of gates/bars on windows.
  13. Be aware of the presence of any dangerous pets/animals outside or inside the location.
    • When approaching the home/location, if a threatening animal is encountered:
      • If it is unsafe to approach the home/location, staff should return to their vehicle or go somewhere else safe and contact their supervisor to create a safety plan prior to their return to the location.
        • One option in this situation could be for staff to contact the family, let them know their reason for being there, and ask if the family can put the animal in a safe location before the CSW can safely approach/enter the home.
        • If possible, ask if the pets/animals can be confined in a kennel or a separate room/area.
        • Final determination of the agreed upon plan developed will default to the SCSW, with considerations for specific referral/case issues, child safety issues, court orders, etc., that need to be addressed.
      • The County of Los Angeles Department of Animal Care and Control’s website provides information on their Safe Neighborhood Program, including protecting communities from dangerous animals and on reporting animal bites.
        • The County ordinance requires that dogs be restrained on a substantial leash by a person capable of controlling the dog while on public property or common areas of private property.
        • Concerns about dangerous animals may be reported to the Department of Animal Care and Control’s Communication Center. Contact Information can be found on their “Contact Us” webpage.
    • Talent Works offers an e-learning training called “Staying Safe Around Animals,” which provides useful information on animal safety.
  14. When in the home/location:
    • Notice where the exits are and ensure that the exits are not blocked by any person or object.
    • When possible, learn the layout of location and the immediate surroundings.
    • If a client’s escalation or mental condition necessitates, consider utilizing de-escalation strategies and develop an exit strategy. Assess exits and calmly terminate the interview to leave early.
    • Be alert for weapons and drug paraphernalia. If weapons or drug paraphernalia are discovered, assess exits and calmly terminate the interview. Leave the area immediately and call 911/Law Enforcement.
    • Align to the nearest exit for quick retreat.
  15. After leaving the home/location:
    • Upon completing the visit, leave the location as soon and as safe as possible. If there is concern about being followed, drive to the nearest police station.
    • If any safety issues come up, consult with the supervisor (or the duty supervisor, if assigned supervisor is unavailable) and advise them of the safety issues as soon as possible.
    • After the initial contact, if there are safety concerns noted, make a safety plan for future visits to occur at another safe location.
  16. Follow your own instincts. For example, if there is a feeling of danger on a visit, there is probably a good reason for it. Take whatever action is needed to ensure safety. If in an unsafe situation, leave and consult a supervisor immediately or contact 911/law enforcement in emergency situations.

Supervisor Responsibilities:

  1. Review the case/referral with the designated staff for safety alerts or other documented safety concerns regarding the family. This may include reviewing any documented history on court orders, restraining orders, criminal history, previous dangerous interactions, etc.
  2. Consult with staff about developing a plan to address all safety issues, if any are identified.
    • Decide whether additional staff is needed to address the safety issues.
  3. Be available to staff for consultation and confirm the emergency communication number is ready to be utilized in case of an emergency.
    • Identify a backup supervisor and/or designated personnel to be available, as needed.
    • If needed during after-hours, contact ERCP (by phone at 213-639-4500 or by email at ERCP-Regional_Assist@dcfs.lacounty.gov) for additional support, and ask to speak to the duty ERCP SCSW.
  4. Confirm staff safety at the end of the event.
  5. If any safety issues are reported, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
  6. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

Safety Precautions for Replacements, Removal Orders, and Search Warrants

CSW Responsibilities

  1. Prior to going in the field, review and follow applicable procedures outlined on “Safety Precautions When Conducting Field Visits”.
  2. If planning to transport a child(ren)/youth, review and follow applicable procedures for Safety Precautions During Transportation of Children/Youth.
    • Consider using a county vehicle when there are transportation safety concerns and/or if there are a significant number of children. County vehicles are to be driven by certified drivers only. Additional information can be found on the section Safety Precautions During Transportation of Children/Youth.
  3. Have the next destination logged into GPS upon entering the vehicle to leave the home/location. Do not linger.
  4. Be prepared with all necessary paperwork, including having sufficient amount of copies of the signed warrant application, when applicable.
  5. When completing a replacement or serving any type of warrant, discuss with a supervisor whether law enforcement consultation and/or assistance is necessary to ensure the safety of all parties.
    • Law enforcement may want to develop a plan of action/tactical plan in preparation for assisting DCFS with serving a warrant.  
    • Give Law enforcement as much notice as possible.
    • Seek a Watch Commander or Investigating Officer for support.
    • Factors to consider when deciding to call law enforcement for assistance include whether there are weapons in the home, narcotics, gangs, or other criminal conduct.
    • The CSW must include law enforcement when serving any investigative search warrants.
    • For additional assistance, contact the Department’s law enforcement liaison.
  6. If safety permits, it is preferable to conduct removals and replacements during the daytime. 
    • For a court order, it is permitted to serve between 7 a.m. and 10 p.m.
    • The exception is when there is a specific order for night service, which would allow service between 10 p.m. and 7 a.m.
  7. When approaching the home without law enforcement:
    • Consider using the buddy system (bringing additional staff for support). Reconsider having law enforcement assistance or a DCFS staff backup if any safety concerns are noted as the home is approached.
    • Assess the surroundings and environment and be aware of surveillance cameras or other concerning elements.
    • Find all of the exit points. Make every effort to conduct the interview close to an exit point.
    • Know all the parties that are inside the home and ask for consent to do a walkthrough of the home.
  8. If in the home without law enforcement presence and concerns for safety come up:
    • During the point of contact, if serving at a residence, know of the entrance/exit points.
    • Always leave a dangerous situation in the safest way possible. If a concern comes up about being followed, drive to the nearest police station.
    • Follow your own instincts. For example, if there is a feeling of danger on a visit, there is probably a good reason for it. Take necessary and safest action when needed, to ensure your own well-being. If in an unsafe situation, leave and consult a supervisor immediately or contact 911/law enforcement in emergency situations.
  9. Consult with a supervisor, or designated personnel, when safe to do so, during the course of serving the warrant and/or at the time of replacing the child/youth. Follow up at the end to confirm safety after leaving the scene.
    • If needed, during after-hours contact ERCP (by phone at 213-639-4500 or by email at ERCP-Regional_Assist@dcfs.lacounty.gov) for additional support, and request to speak with a duty ERCP SCSW.
  10. Report any safety issues that come up during the encounter to the supervisor.

Supervisor Responsibilities

  1. Review the case/referral with the designated staff for safety alerts or other documented safety concerns regarding the family.
  2. Consult with staff about developing a Personal Safety Assessment and Plan, if needed.
    • Decide whether staff needs support from law enforcement and/or deploying the buddy system.
  3. Ensure staff has copies of the warrant of application on hand.
  4. When applicable, consult with the Department’s Law Enforcement Liaison/Regional Office Law Enforcement Liaison.
  5. Be available to staff for consultation and confirm the emergency communication number is ready to be utilized in case of an emergency.
    • Identify a backup supervisor and/or designated personnel to be available, as needed.
    • If needed during after-hours, contact ERCP (by phone at 213-639-4500 or by email at ERCP-Regional_Assist@dcfs.lacounty.gov) for additional support, and ask to speak to the duty ERCP SCSW.
  6. Confirm staff safety at the end of the encounter.
  7. If any safety issues are reported by the staff, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
  8. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

Safety Precautions for Taking Children/Youth to the HUB for Transitional Shelter Care Facility (TSCF) Placement

Transitional Shelter Care Facility (TSCF) Staff is comprised of Placement Assistance Staff (PAS), SCSWs, and Human Services Aides (HSA)/Group Supervisor Transport Staff.

Additional information and procedures to initiate a placement search and to obtain approval to transport a child/youth to a 72-hour TSCF can be reviewed on the Transitional Shelter Care (TSC) Program policy.

CSW Responsibilities:

  1. Call the PAS Duty SCSW at (323)409-4401, (323)409-4402, or (323)409-4403 to consult and complete a pre-approval intake interview as soon as it is believed that a child/youth may need to go to a TSCF (intake interview can occur before 5 p.m., for planning purposes).
    1. Identify safety concerns regarding the child/youth, including, but not limited to:
      • History of aggressive or assaultive behaviors
      • Substance abuse
      • Mental health/behavioral challenges
      • History of fire setting
      • Commercially Sexually Exploited Children (CSEC) involvement
      • Gang affiliation, etc.
      • Probation involvement
    2. Identify specific medical issues:
      • Medications (including dosage) and medication status
      • Plan to obtain the PMA or the parent/legal guardian signed affidavit that consents to medication.
    3. Communicate any other medical needs or security concerns.
  2. Prior to transporting the child/youth, obtain safety status of whether the child/youth is eligible to be cleared at the Los Angeles General Medical Center (LAGMC) (formally known as LAC+USC hospital) or Martin Luther King (MLK) HUB.
    • If child/youth has no restrictions, obtain permission to proceed to appropriate HUB.
    • Prior to transporting the child/youth, follow all transportation safety protocols.
  3. If youth require appropriate measures per LAGMC or MLK HUB Administration, identify staff, need for building security or other safety enhancements to be implemented prior to transporting the child/youth.
    • If the child/youth is on the “not allowed to be cleared” list per VIP Administration, proceed to the emergency room or other designated hospital for medical clearance. PAS staff will advise of alternative locations to transport the child/youth.
    • If other security enhancements need to be implemented, work with the PAS and Regional SCSW to develop strategies that best meet the needs of the child/youth and staff.
  4. Upon arrival to the LAGMC or MLK HUB:
    • Park in the designated DCFS allotted parking spaces, when possible.
    • Proceed to the building Security Officer to have all personal items scanned.  
      • Safety protocol requires that the general public, including DCFS minors age twelve (12) and older, are required to have their bags/personal property searched and pockets emptied prior to walking through the metal detector at both the LAGMC and MLK HUB sites.
      • The hospital security/LASD deputies will confiscate all contraband such as weapons, drug paraphernalia, lighters, etc. If the individual in possession of the detected contraband refuses to surrender the item(s), they will be prohibited from entering the building.
    • Security may hand over contraband to assigned staff.
  5. After going through security clearance, check in with the assigned Duty PAS SCSW at the designated site.
  6. Thereafter, check in with LAGMC or MLK HUB staff member(s) for medical clearance.
  7. If checking the child/youth in after hours (11:00 p.m. - 7:00 a.m.), contact the PAS Duty SCSW at (323) 409-4401 prior to transporting the child/youth to the HUB.
  8. Remain with the child/youth throughout the medical clearance process.
    • Should the child/youth leave (run away) prior to transport, contact law enforcement to file a Missing Person’s Report (MPR). The MPR number will be provided to the duty PAS SCSW to be logged into the TSCF reports.
    • The CSW is cleared once the child/youth is fastened in the county vehicle and the vehicle departs for the designated shelter.
      • If any resistance is exhibited by the child/youth, the assigned CSW will be expected to assist PAS transport staff to secure the child/youth in the vehicle.
      • PAS will transport the child/youth from the LAGMC or MLK HUB to the appropriate shelter or placement location.
      • PAS transporting staff will communicate any security incidents that occur during the transport to the designated shelter to the PAS SCSW and to the assigned CSW via email.
  9. Report any safety incidents to the supervisor as soon as possible.
    •  

Regional SCSW Responsibilities:

  1. Review the case/referral with the CSW for safety alerts or other documented safety concerns regarding the child/youth. This may include reviewing any documented history on court orders, restraining orders, criminal history, previous dangerous interactions, etc.
  2. Review the intake paperwork for accuracy prior to submission to EXD co-located inbox (EXD-DCFS_APT@dcfs.lacounty.gov).
  3. If CSW is unavailable, consult with PAS supervisor regarding the intake information or circumstance surrounding the intake of the child/youth.
  4. Consult with staff about developing a plan to address all safety issues, if any are identified.
    • Decide whether additional staff is needed to address the safety issues.
  5. Be available to the CSW to address any unforeseen circumstances that may occur during the transport of the child/youth to the TSCF, during the medical clearance, and during the preparation of the transport of the child/youth to the designated shelter.
    • Identify a backup supervisor and/or designated personnel to be available, as needed.
  6. If necessary, be prepared to address the TSCF shelter if they require special accommodation.
  7. Confirm staff safety at the end of the encounter.
  8. If any safety issues are reported by the CSW, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
  9. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

PAS SCSW Responsibilities:

  1. Ensure all required intake packet/documents have been received.
  2. Conduct a telephone interview with regional CSW/SCSW to ensure the information submitted on the intake packet is current and accurate.
    • Inquire about the child/youth’s medication status (This includes having the PMA or parent/legal guardian signed affidavit that consents to medication available prior to transport.)
    • Inform regional staff if the child/youth is on the “not allowed to be cleared” list.
      • If the child/youth is on the “not allowed to be cleared” list, advise the regional CSW to take the child/youth to the LAGMC emergency room, to another HUB, or another medical location.
  3. Submit a pre-approval request to the designated shelter (shelter that is most appropriate based on the child/youth’s intake information, behavioral needs, medical needs, etc.).
  4. Once approval is granted for acceptance into shelter care, notify the regional office.
    • Communicate and plan for any special accommodation needed for acceptance to the shelter to the regional CSW/SCSW prior to the youth arriving.
  5. Once the child/youth is medically cleared, transportation will be coordinated to the designated shelter.
  6. Alert regional staff of any safety incidents that may have occurred during the transport.
  7. If any safety issues are reported, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.

Safety Precautions During Transportation of Children/Youth

Staff are not expected to place themselves in danger or at risk while transporting a child/NMD. If the situation arises when staff do not feel safe completing a transport, discuss these issues with the supervisor to explore options, including coming up with an alternative plan (i.e. rescheduling the transport, adding additional staff to assist, giving the child/NMD other options, etc.).

All DCFS employees/drivers, who operate County vehicles or their private vehicles (i.e., Mileage Permittees) on County business must comply with all vehicle safety and operating laws and regulations adopted by the State of California and follow all the rules and safety procedures outlined in Management Directive (MD) 09-03, Vehicle Loss Program and MD 12-01, County Vehicle Policy.

It is recommended that staff attend and successfully complete approved defensive driver training courses before driving on County business, such as the trainings offered on Talent Works titled “Defensive Driver Training” and “Defensive Driving-Safe Driving.”

Drivers must review the Vehicle Loss Program (MD 09-03) policy for information on responsibilities while managing and/or driving a county vehicle. The “Defensive Driver Training” is a prerequisite to be approved to use a county vehicle to transport. Refer to the County Vehicle Policy (MD 12-01) for information and procedures, when opting to use a county-owned vehicle to transport children/NMDs, as applicable.

DCFS staff who are issued a cellular phone for business use shall not use a hand-held cellular phone, send text messages or check email while driving. Staff must safely pull off to the side of the road and completely stop the vehicle before placing or accepting calls and before sending or receiving text messages or emails. If accepting a call is unavoidable and pulling over is not an option, staff are expected to use a hands-free device and limit the call time. For additional information on cellular phone use, refer to MD 16-01, Use of Cellular Phones.

Staff should not transport children with special health care needs. Children with special health care needs are those children who are either temporarily or permanently dependent upon medical equipment or in need of other specific kinds of specialized in-home health care, as determined by the child’s physician. Non-emergency transportation is available for children with special health care needs and must be coordinated by Medical Case Management Services Intake Staff. For additional guidelines and procedures refer to Placing Children with Special Health Care Needs.

Designated DCFS Staff (CSW/HSA) Responsibilities

  1. Upon receiving the assignment, discuss any safety concerns with the assigned supervisor and formulate a plan to address these, including the need for additional staff to assist with the transport, if needed.
    • Plan for accommodations for children with medical needs and history of medical needs. Ensure that any medication is available for the child during transportation and that the medication is in a safe location. Medication should be in a prescription container and labeled with identifying information.
  2. Primary CSW only: Ensure that all parties are aware of the transportation details, including the child/NMD.
  3. Submit a field itinerary to the assigned supervisor and ensure pre-approval is obtained.
  4. Ensure the vehicle is in good running order and safe to drive.
  5. Inspect the interior of the vehicle to confirm seat belts are in good working order, deploy child safely locks (when available), deploy power window lock switches (when available), and confirm there is no contraband or dangerous items left by previous passengers.
    • Ensure any large objects are secured in case of an accident or any unforeseen circumstance.
    • If the transporter is using a county-owned vehicle, and there are any issues with the vehicle after inspection, report the issues to the direct supervisor as well as the Office Vehicle Coordinator, as per MD 12-01, County Vehicle Policy.
  6. When car seats are needed, follow guidelines and procedures on Child Passenger Restraint/Car Seat Requirements.
  7. Prior to transporting the child, ensure receiving proper contact information for the people who will be receiving the child.
  8. Upon arrival to the designated location where the transport will take place, walk to the door and confirm the identity of the child/NMD, and instruct the child/NMD on safety rules while riding in the vehicle (such as wearing a seatbelt and not unbuckling the car seat).
  9. Determine if the child/NMD is safe to transport (screen behaviors such as mood/temperament based on initial assessment, and ensure physical health is stable).
    • Talk to all parties present picking up the child/NMD.
    • If the child/NMD is not safe to transport or declines to be transported, contact the supervisor to come up with an alternative plan that best meets the child/NMDs needs in a safe manner.
  10. If the child/ NMD has personal property they are bringing with them during the transport, ensure to place all the personal property in the trunk of the vehicle/ back of the van/SUV.
  11. Open the door of the vehicle, instruct the child/NMD where to sit (based on age, needs, and history, if applicable) and confirm that they have a secure seatbelt.
    • It is strongly recommended that a child/NMD who has a history of volatile behavior be seated directly behind the passenger.
    • If additional staff is needed to assist with transport for safety reasons, it is strongly recommended that one staff member should sit in the back, behind the driver, with the child/NMD when possible.
  12. Obey all traffic laws while driving.
  13. Do not stop for gas, food, or for any other reason unless it is emergent and/or appropriate.
  14. The child/ NMD is not to be left unattended in the vehicle.
  15. If any issues arise during transport:
    • Immediately pull over safely as fast as possible.
    • Exit the vehicle with the keys.
    • If staff find themselves in a situation requiring disengagement interventions, refer to approved de-escalation techniques outlined on De-Escalation: Disengagement Response/Safety Interventions.
    • For emergencies, call 911.
    • Contact the supervisor and report the incident.
    • If the transporter is using a county-owned vehicle, report any issues related to the vehicle to the direct supervisor, as well as to the Office Vehicle Coordinator, as per MD 12-01, County Vehicle Policy.

Supervisor Responsibilities

  1. Review the case/referral with the designated staff for safety alerts or other documented safety concerns regarding the family. This may include reviewing any documented history on court orders, restraining orders, criminal history, previous dangerous interactions, etc.
  2. Review and approve the transportation assignment/field itinerary submitted by staff, prior to the transport taking place.
  3. If there is a child/NMD with known behavioral or medical issues, work with the staff to come up with a plan to best meet their needs, including deciding whether another staff needs to assist with transportation.
  4. Be available to staff for consultation and confirm an emergency communication number is ready to be utilized in case of an emergency.
    • Identify a backup supervisor and/or designated personnel to be available, as needed. Communicate all transportation safety plans to the backup supervisor so all parties are aware and prepared.
    • If any safety concerns are reported, together with the staff, develop a safety plan to address those concerns.
  5. If any safety issues are reported by staff, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts (if applicable) that apply to any client(s) on CWS/CMS
  6. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

Juvenile Court Services (JCS) Transportation Worker Responsibilities

It is mandatory that Transportation Workers attend and successfully complete an approved defensive driver training course before driving on County business, such as the trainings offered on Talent Works titled “Defensive Driver Training” and “Defensive Driving-Safe Driving”.
  1. Perform a vehicle inspection at the county approved park site to ensure vehicle is in good running order and safe to drive.
  2. Inspect the interior of the vehicle to confirm seat belts are in good working order, deploy child safely locks, and confirm there is no contraband or dangerous items left by previous passengers.
  3. Check County cell/email and confirm that assignment has not changed.
  4. Route the most efficient course using the assigned GPS.
  5. Upon arrival at the designated location where the transport will take place,
    • Walk to the door and confirm identity of child/NMD.
    • Confirm with the caregiver that someone will be there to receive the child/NMD after the court hearing.
      1. A NMD cannot be left alone at placement without prior written verification by their assigned CSW.
      2. If the caregiver is not available or cannot be reached, the child/NMD will be dropped off at the CSW’s office. The CSW will be notified when this happens.
    • Instruct the child /NMD on safety rules while riding in the vehicle.
  6. Determine if the child/NMD is safe to transport (screen behaviors such as mood/temperament based on initial assessment, and ensure physical health is stable).
    • Talk to all parties present picking up the child/NMD.
    • If the child/NMD is not safe to transport or declines to be transported, contact the supervisor to come up with an alternative plan that best meets the child/NMDs needs in a safe manner.
  7. No personal property to be transported with youth (no purse, no cell phone, no food, no toys, etc.)
  8. Open the door of the vehicle, instruct the child/NMD where to sit (based on age, needs, and history, if applicable) and confirm that they have secured the seatbelt.
  9. Obey all traffic laws while driving.
  10. Do not stop for gas, food, or for any other reason unless it is emergent.
  11. The child/NMD is not to be left unattended in the vehicle.
  12. If any issues arise during transport:
    • Immediately pull over safely as fast as possible.
    • Exit the vehicle with the keys.
    • If staff find themselves in a situation requiring disengagement interventions, refer to approved de-escalation techniques outlined on De-Escalation: Disengagement Response/Safety Interventions.
    • For emergencies, call 911.
    • Contact the supervisor and report the incident.

JCS Supervising Transportation Worker Responsibilities

  1. Maintain communication with the Transportation Worker that is transporting, by phone, if needed.
  2. Monitor vehicle if needed via vehicle tracking application.
  3. Be available in the event of an emergency (i.e. call law enforcement, call placement staff, inform court if delayed, assign additional staff to rendezvous if needed for safety or to pick up children/NMD if vehicle inoperable).
  4. When incidents are reported by staff, ensure appropriate parties are informed, including caregiver, court, etc. Call placement staff, inform court if delayed, assign additional staff to rendezvous if needed for safety or to pick up children/NMD if vehicle inoperable.
  5. Call 911 if necessary.
  6. Call a tow truck if needed.
  7. Ensure that appointments are made for scheduled maintenance.
  8. If any safety issues are reported by the staff, refer to Reporting Workplace Violence/Threat Management, and alert the court as well as assigned CSW/SCSW of the safety issues.

Safety Precautions While in the Office - General Office Safety Precautions

Designated DCFS Staff Responsibilities

  1. All visitors should check in at the main reception prior to entering the work site. Use the identification badge provided only for entry of self and other known employees into secured areas of the office. Do not allow clients or unknown visitors to enter or walk through the building unescorted.
  2. If anticipating to meet with a known/suspected volatile client, consider scheduling a visit at a more secure setting, to include another DCFS office, law enforcement agency, etc.
  3. Always wear an ID badge displayed above the waist in all County work sites.
  4. Never leave exit doors open (including stairwell doors). An open exit door is easy access for unauthorized entry.
  5. For CSWs: Do not plan an office interview with a client after regular business hours or on weekends without designated management approval.
  6. Avoid leaving keys, wallet or purse unattended at any assigned workspaces. Utilize locked drawers to secure personal items or items of value.
  7. Avoid working alone in the office after regular working hours when security personnel are not available. If it becomes necessary to work after hours, obtain appropriate approval from management.
    • When leaving the office late, after hours, or after meeting with a volatile client, have a safety plan in place, such as being escorted by security or having a colleague/supervisor/ DCFS personnel on the phone while leaving the worksite.
  8. If a crisis situation in the office escalates during or after working hours, be aware of how to reach out for assistance whether that be notifying security personnel, management, a supervisor, a colleague in the office, panic buttons in interview rooms, SOS button on iPhone, etc.
  9. For HSA/CSW: If necessity arises to bring a child/youth inside the work area and child/youth escalates, secure escort to have the child returned back to the lobby/client room outside the secure work area.
    • If a child/youth is already exhibiting escalating behaviors prior to entry into the office, they should not be allowed inside secured working areas.
  10. If any safety issues come up, consult with the assigned supervisor (or the duty supervisor, if the assigned supervisor is unavailable), when safe to do so, and advise them of the safety issues.

Supervisor Responsibilities

  1. For any planned visits with clients at the office, review the case/referral with the designated staff for safety alerts or other documented safety concerns regarding the family.
  2. Consult with staff about developing a plan to address all safety issues, if any are identified.
    • Decide whether additional staff need to assist to address the safety issues.
  3. Be available to staff for consultation, confirm the emergency communication number is ready to be utilized in case of an emergency, and confirm staff communicate with Office Security staff, as needed.
    • Identify a backup supervisor and/or designated personnel to be available, as needed.
  4. Confirm staff safety at the end of the event.
  5. If any safety issues are reported, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
  6. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

Safety Precautions While in the Office - Using Interview Rooms

CSW Responsibilities

  1. Clients should not be invited into the employee work areas and should only be interviewed in designated interview rooms.
  2. Before an interview with a potentially volatile client, develop a Plan of Action with the supervisor. The plan should include the office security staff and decisions about:
    • When the supervisor is to be notified
    • If another staff member can attend the interview for support
    • Inform Office Security staff of the potentially dangerous client so they can be on alert.
    • Use of panic buttons, as applicable. Most panic buttons are located near the door, next to the light switches. If there are no panic buttons available, have a contact on the phone ready to reach out to (supervisor) for immediate response/engagement.
  3. Prior to meeting or interviewing clients:
    • Review the referral/case for any case alert and safety issues.
    • Prepare the interview room in advance. The room should not have any objects that might be potential weapons to a client.
  4. When interviewing a client in an interview room located in the office:
    • Be positioned closest to the exit to avoid being trapped in the room should a safety issue arise.
    • Contact security personnel or have them on standby when needed.
  5. If any safety issues come up, consult with the supervisor (or the duty supervisor, if the assigned supervisor is unavailable), when safe to do so, and advise them of the safety issues.

Supervisor Responsibilities

  1. Review the case/referral with the designated staff for safety alerts or other documented safety concerns regarding the family.
  2. Consult with staff about developing a plan to address all safety issues, if any are identified.
    • Decide whether additional staff is needed to address the safety issues.
  3. Be available to staff for consultation and confirm the emergency communication number is ready to be utilized in case of an emergency.
    • Identify a backup supervisor and/or designated personnel to be available, as needed.
  4. Confirm staff safety at the end of the event.
  5. If any safety issues are reported, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
  6. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

Safety Precautions for Monitoring Family Time

When planning for staff-supervised family time encounters, DCFS staff should adhere to policy and procedures outlined on the Family Time policy. Planning includes consideration of safety for all parties involved.  It is important to assess and plan for any risk factors, including, but not limited to:
  • Existing court orders (when applicable), including restrictions based on any active restraining orders (for cases involving a history of intimate partner violence
  • Medical, mental health, behavioral, or developmental needs experienced by child(ren)/youth
  • Whether the family has a history of parental abduction and/or are considered a flight risk
  • Whether the participating parent(s)/child(ren)/other persons have a history of violent/volatile behaviors.

Note for CSWs: Family time should be arranged to occur as frequently as possible and in as natural a setting as possible, imposing only conditions that are necessary to protect the child's well-being. If safety concerns are identified in the planning of supervised family time, CSWs should consider scheduling the family time at a location to maximize security, such as a DCFS office, visiting center, law enforcement station, public location such as a mall, foster family agency, etc.

For HSAs, please refer to the HSA Operational Agreement.

Designated DCFS Staff (CSW/HSA) Responsibilities

  1. Determine the logistics of the supervised family time request, including, but not limited to, the location, family members/children that will be present, travel and supervision time, whether the staff member will need to transport children, special needs of the children/family, vital contact information for all parties, etc.
    • If the monitor will be an HSA or another CSW not assigned to the referral/case, the assigned CSW/SCSW shall communicate and plan for any pertinent safety concerns with the monitor who will supervise the family time.
    • Pertinent safety information also includes sharing and planning for medication, acute/chronic medical needs, behavioral challenges and/or other mental health/developmental needs for the child, if any.
      • For children with required 2:1 supervision, accommodations should also be made for planned family time. Information about 2:1 supervision can be found on court minute orders, the DCFS 4213 (Special Placement or 1-on-1 Services Request) and/or the DCFS 6017-A (Placement Referral Form).
  2. Reach out to all parties to let them know the supervised family time plan, what to expect, and any special rules that need to be followed.
    • The DCFS 5120, Monitor’s Guidelines for Supervised Family Time can be used as a tool for preparing all parties for family time.
    • The assigned CSW is responsible to ensure that the supervised parties are given the DCFS 5121, Visitor’s Guidelines for Supervised Family Time, when planning for a family time schedule.
    • Ensure contact information is exchanged with the caregiver in case of emergent or unexpected changes to the family time plan.
    • Make sure all parties are aware of who is and is not cleared to be present during the family time event and let them know that the family time may be terminated early or rescheduled if unexpected parties are brought to the family time.
      • Supervised parties should not make phone calls to other parties and have others speak to the children during the family time event as this may violate confidentiality.
    • Inquire if the child(ren) has any medical health issues that may impact others, such as illnesses. If the child(ren) are ill, the visit may need to be rescheduled.
  3. If transporting a child(ren) is necessary, follow procedures outlined on “Safety Precautions During Transportation of Children/Youth”.
    • Consider using a county vehicle when there are safety concerns and/or when there are a significant number of children and belongings.
  4. If the supervised family time will take place at a DCFS office, follow procedures outlined on Safety Precautions While in the Office - General Office Safety Precautions and/or Safety Precautions While in the Office - Using Interview Rooms.
  5. If the supervised family time will not take place at a DCFS location, follow applicable procedures outlined on “Safety Precautions When Conducting Field Visits”.
  6. If, during the supervised family time, any safety issues arise, and the safety of the child(ren) or the monitor is at risk, family time may be suspended or terminated.
    • If an unsafe situation arises:
      • For emergencies, terminate the family time and contact 911/law enforcement.
      • For non-emergency situations, terminate the family time, and when safe to do so, consult with a supervisor to discuss the next steps.
    • For Primary CSWs: When safe to do so, inform all parties the reason the family time needed to be terminated. Determine expectations for future visits to prevent the same issue.
  7. Report any safety issues that come up during the encounter to the supervisor, and document in the contact notebook on CWS/CMS.
    • If needed during after-hours, the supervisor or staff can contact ERCP (by phone at 213-639-4500 or by email at ERCP-Regional_Assist@dcfs.lacounty.gov) for additional support and ask to speak to the duty ERCP SCSW.

Supervisor Responsibilities

  1. Review the case/referral for safety information including medication, acute/chronic medical needs and/or behavioral challenges or other mental health/developmental needs for the child/NMD.
  2. Review the case/referral for safety alerts, court orders, restraining orders, and history of volatility for the supervised parties.
  3. Consult staff about developing a plan for the supervised family time to address all safety issues, if any.
    • Decide whether additional staff is needed to address transportation and/or safety issues during the scheduled family time.
    • If the monitor will be an HSA or another staff member who is not assigned to the case/referral, communicate all pertinent information about the family to them.
  4. Be available for consultation or ensure there is a backup SCSW/personnel for consultation in case of an emergency.
    • If needed during after-hours, the supervisor or staff can contact ERCP (by phone at 213-639-4500 or by email at ERCP-Regional_Assist@dcfs.lacounty.gov) for additional support and ask to speak to the duty ERCP SCSW.
  5. If any safety issues are reported by the staff, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
  6. Develop a plan of action with the management team/supervisor, and any other appropriate staff to prevent future crises and to ensure safety.

Safety Precautions While Visiting Families at Adult Detention Facilities

In efforts to meet the varying needs of the families serviced by DCFS, there may be instances when visiting family members at detention facilities may be necessary. When this occurs, preparing by planning ahead is the best way to ensure smooth and safe interaction. Different Federal, State, or County detention facilities will have different rules and safety guidelines for visiting inmates at their facilities. Always check with the designated detention facility for their guidelines.

For Los Angeles County detention facilities, please refer to the Los Angeles Sheriff’s Department’s Custody Operations website for facility-specific information on visiting procedures and contact information.

CSW Responsibilities

  1. Check LASD Inmate Locator to verify the facility assignment.
  2. Call the designated facility to verify that the inmate is at the designated location, that they do not have any restrictions for visitation, and that the facility is not on lockdown.
    • Lockdown is a term used within the jail when all inmate movement has seized due to safety and/or security reasons. Facility personnel do not have any prior knowledge of the lockdown and are unaware how long the lockdown with be in effect.
  3. Ensure to have proper identification (ID), such as the county badge.
    • Ensure county badge is not expired. To request an updated county badge, visit DCFS Photo ID Badge Scheduler.
    • In addition to a county badge, some facilities will also require additional forms of identification. This includes another valid government-issued photo ID, such as a driver's license. Contact the facility for facility-specific proper forms of ID required. The Custody Operations website provides contact information specific to Los Angeles County jails.
  4. Ensure to dress appropriately, as all detention facilities have strict dress codes.
    • The DCFS Dress Code Policy should be followed at all times, including when visiting detention facilities.
    • Ensure to wear closed-toed shoes.
  5. Park vehicle in the designated detention facility parking lot and secure all unnecessary personal belongings in the vehicle.
    • Visit the detention facility’s website for information as to any applicable parking fees prior to arrival.
  6. Bring minimal personal belongings.
    • All belongings are subject to being searched.
    • Electronic devices, including cell phones, smart watches, recording devices, etc. are not permitted at detention facilities (absent a court order) and should be secured in the vehicle.
      • If using a cell phone to open the vehicle, consider bringing the physical car key for the detention facility visit, as cell phones are not permitted inside the detention facility. One car key is allowed.
    • Some facilities have small lockers where personal belongings can be kept.
  7. Only business-related documents are allowed within the detention facilities. If taking any business-related documents, ensure that there are no staples or paperclips attached.
    • It is recommended to ask to speak to the Watch Commander prior to seeing the client when taking documents, to prevent any issues.
    • All documents are subject to being searched and are normally reviewed to prevent contraband.
    • Pens are allowed at the discretion of the deputy. Contact the deputy if the client needs to sign any documents.
  8. When arranging family time between a parent and a child/youth at a detention facility:
    • Information on developing a Family Time Plan (FTP) with incarcerated parents can be found on Family Time.
    • To prepare for the visit, contact the facility to determine what the particular facility requires to secure permission for the child to visit, who can accompany the child to visits, and how frequently the child is allowed to visit the parent. Staff should also inquire as to the facility’s policies regarding dress code, gifts, and food.
    • If possible, arrange family time during professional visitation hours.
    • Specifically at Century Regional Detention Facility, supervised family time assistance can be arranged through the Incarcerated Parents Program. See Selecting and/or Arranging for Appropriate Services for Incarcerated, Institutionalized, Detained or Deported Parents for referral information.
    • Upon arrival, if the detention facility has the option, request for the family time to occur in an attorney room. Attorney rooms have speakers which can facilitate monitoring conversations between the parent and the child.
    • Never leave the minor unattended.
  9. Follow the designated detention facility’s lockdown procedures, when applicable.
  10. Report any safety issues that come up during the encounter to the deputy, and when safe to do so, to the supervisor.

Supervisor Responsibilities

  1. Be available to staff for consultation and confirm the emergency communication number is ready to be utilized in case of an emergency.
    • Identify a backup supervisor and/or designated personnel to be available, as needed.
  2. Confirm staff safety at the end of the event.
  3. If any safety issues are reported, refer to Reporting Workplace Violence/Threat Management, and record any Safety Alerts that apply to any client(s) on CWS/CMS.
HELPFUL LINKS

Attachments

Creating Safety Alerts in CWS/CMS 
DCFS University Worker Safety Training Flyer 
DCFS Workplace Safety Website
DMV Request for Confidentiality of Home Address (FYI 17-43)
How to Activate iPhone Emergency SOS (Brochure)(Video)
Los Angeles County Law Enforcement Directory 
Los Angeles County Office of Violence Prevention Website 
Management Directive (MD) 95-06, Acts/Threats of Violence Against Employees in the Workplace
MD 09-03, Vehicle Loss Program
MD 10-02, Dress Code Policy Professional Appearance in the Workplace: DCFS Guidelines 
MD 16-01, Use of Cellular Phones
MD 12-01, County Vehicle Policy
OSHA Guidelines for Preventing Workplace Violence for Healthcare and Social Services Workers
Policy, Procedure, and Guideline (PPG) No. 620, Workplace Violence/Threat Management Policy
Security Incident Report (SIR) Form

Forms

LA Kids

DCFS 632B, Field Itinerary 
DCFS 4213, Special Placement or 1-on-1 Services Request 
DCFS 5120, Monitor’s Guidelines for Supervised Family Time
DCFS 5121 (Spanish) Visitor’s Guidelines for Supervised Family Time
DCFS 6017-A, Placement Referral Form

REFERENCED POLICY GUIDES

0400-504.00, Family Time 
0070-548.05, Emergency Response Referrals Alleging Abuse In Out-of-Home Care Regarding Children Who Are Under DCFS Supervision 
0070-548.06, Emergency Response Referrals Alleging Abuse of Children Who Are Under DCFS Supervision and Residing in the Home of a Parent 
0070-570.10, Obtaining Warrants and/or Removal Orders 
0080-506.16, Selecting and/or Arranging for Appropriate Services for Incarcerated, Institutionalized, Detained or Deported Parents 
0600-505.10, Placing Children with Special Health Care Needs 
1200-500.20, Child Passenger Restraint/Car Seat Requirement 

STATUTES AND OTHER MANDATES

California Labor Code (LAB) Section 6400 – Requires the employer to provide a safe and healthy place of employment for employees. 
Occupational Safety and Health Act (OSHA)- OSHA's mission statement is to ensure safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance to businesses to meet those standards. 
The National Institute for Occupational Safety and Health- Defines workplace violence as the act or threat of violence, ranging from verbal abuse to physical assault, directed toward people at work or on duty.